Support

Contact infoandsupport@simmernote.com for help, privacy requests, and abuse reports.

Forgot your password?

Open SimmerNote, choose Sign in, then Forgot password? Enter your account email and follow the private link in the reset email. Check spam or junk folders. The link expires after 30 minutes and can be used once. Request a new link if needed. We never need you to email us your password or recovery link.

Delete your account or a note

In the app, open Account & Settings and choose Delete account permanently. Confirm using your password. Recover your password first if you cannot sign in. To remove one note, open it under Sent and choose Delete. A deleted note's sharing link stops working.

Report or block

Open the note and choose Report. Signed-in recipients can also block the sender. If you cannot reach the app, email us with enough information to identify the problem. Blocked users may still possess previously shared public links; deleting a note revokes its link.

Notifications and links

Allow notifications in both SimmerNote settings and iPhone Settings. Notifications require an account and a saved note; browser-only viewers do not receive app alerts. A note link can always be viewed in a supported browser without creating an account.

Technical problems

Tell us your app version, iPhone model, and what happened. Screenshots help, but remove personal or private content before sending them. Do not include passwords, security tokens, or private AWS/Apple credentials.